Branded webphone for VICIdial agents

The branded webphone is a white-label browser softphone embedded directly in the VICIdial agent screen. It replaces VICIdial's default webphone, so agents take calls entirely inside your brand — your logo, your colors, no VICIfast or third-party names. It's included on every plan.

How agents use it

Once enabled (automatic on new servers), the webphone appears inside the agent screen. Agents log in, pick a campaign, and it registers itself and auto-answers calls — no separate window, no sign-in. The first time, the browser asks once to allow the microphone; after that it's silent. Dialing and hangups happen from the agent screen as usual.

Designing it — the editor

Go to your server → Configurations → Branded Webphone. You can keep up to 3 variants and customize each:

• Logo — a text wordmark (with weight) or an uploaded image

• Theme — dark or light, plus an accent color

• Layout — compact or comfortable density, and show/hide the dialpad

• Company name shown on the phone

A live preview updates as you edit. Save your changes, then Push live to make a variant the one your agents see (it applies on their next reload). You can also reset a variant to defaults or copy settings from another.

Audio path

The browser talks directly to your VICIdial server over WSS (Asterisk's WebSocket SIP transport on port 8089). The platform never sits in the audio path — RTP is browser-to-box. Lower latency than a relay, fewer moving parts to debug.

Browser support

Chrome, Edge, Firefox — current + previous major versions. Safari works for most flows; mic-capture quirks make it the second choice on Mac. Hard requirement: HTTPS (browsers block mic access on plain HTTP).