VICIdial Reporting.
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The report catalogue
Every VICIdial report, in one place.
Outbound, inbound, agent performance, tools, and AI quality — the reports a VICIdial floor actually pulls for payroll, QA, and compliance. Every one reads straight from your dialer's vicidial_log / vicidial_closer_logtables, so the numbers reconcile with VICIdial's own reports instead of drifting.
Outbound reports
Everything your predictive floor produces — dial by dial, list by list, hour by hour.
Outbound calls
Every dial with its disposition, talk time, recording, and the agent who handled it — the workhorse VICIdial outbound report.
List pass performance
How each list performs pass over pass — contact rate, sale rate, and when to recycle or retire it.
Outbound hourly intervals
Calls, contacts, and drops bucketed by hour so you can see your best dialing windows at a glance.
Lead source
Which lead sources actually convert — cost-per-sale broken out by where the lead came from.
CID group usage
How your caller-ID groups spread across numbers, with answer-rate by CID to spot burned numbers.
Inbound reports
Queue health and service level across every in-group, DID, and call menu.
Inbound calls
Every inbound call with its in-group, wait time, talk time, and outcome.
DID hits
Which DIDs are ringing, how often, and what happens to those calls after they land.
Service level
Percent answered within target, by in-group and by day — the SLA number your clients ask for.
Inbound daily
Day-by-day offered / answered / abandoned trend across the month.
IVR & call-menu stats
Where callers go inside your menus, which options they pick, and where they drop.
Agent performance
The payroll, coaching, and review reports — per agent, per team, per period.
Agent performance
Calls, contacts, sales, conversion %, talk %, and AHT for every agent over the range you pick.
Agent time & pauses
Login, talk, wait, pause (broken out by pause code), and wrap — the true time-on-task report.
Agent dossier
One agent, every angle, on a single page — built for one-on-ones and reviews.
Fronter–closer
Transfer chains: who fronted the call, who closed it, and how the credit splits.
Performance comparison
Two agents, two teams, or two periods, side by side.
Time sheet
Hours by agent for payroll, with the pause breakdown attached.
Tools
The raw call list, recording finder, and your background export jobs.
Call logs
The raw, searchable call list — filter by anything and jump straight to the recording.
Recording search
Find a call by agent, number, disposition, or date and play it in the browser.
Exports
Your background CSV jobs — queued, running, ready, and downloadable for 7 days.
Quality (QA)
AI-scored call quality, surfaced as reports next to the rest.
QA pass rate by agent
Scorecard pass rates per agent, trended over time.
Failed-checkpoint themes
The rubric checkpoints agents miss most, so coaching has a target.
Reviewed calls
Every scored call with its rubric result and the moments that drove the score.
QA spend & budget
AI-audit minutes used vs. your monthly budget, with wallet overage.
Plus compliance surfaces — DNC additions with a full audit trail and TCPA-export-ready CSV in the regulator-friendly format — reachable from the same reporting tab.
Scales
Any date range, and the report re-cuts instantly.
One-tap presets for the windows you pull every day, or a custom range when you need an exact span. Every chart, table, and KPI re-queries on the range you pick — no waiting on a nightly export. Flip on Compare and the report stacks the current window against the equal-length period before it, with the delta on every number.
Parameters
Cut it any way — then drill straight to the calls.
Group every report by the dimension that matters, filter to the slice you care about, and click a number to jump into the calls behind it.
Group by
Re-cut any report by a single dimension.
Filter & chips
Narrow to a campaign, agent, in-group, or disposition. Coloured drill chips on every row jump straight into Recording Search with the filters pre-filled — from a number on the report to the actual calls in one click.
Saved views
Each manager keeps their own date range, group-by, and filters — saved per user and restored on every visit. Sortable columns, tabular numbers, human column names.
Exports & delivery
Export the way you're asked — or schedule it.
PNG of any chart
One-click chart image with the title, period, and filters baked in.
PDF one-pager
A print-friendly summary your client or manager can sign off on.
Background CSV
Heavy exports queue and land in your inbox + the Exports tab. Files kept 7 days.
Scheduled email
Have a report email itself — e.g. every Monday 8am as PDF or CSV.
Exports honour your current filters and group-by — what you see is what you export. Columns carry human names, not raw vicidial_log field names, so the file is the deliverable, not a cleanup job.
What you get
The full VICIdial reporting surface, end-to-end.
Every card below is a shipped capability. Hover for emphasis; click any matching feature for the deep page.
Reports your floor actually pulls
Outbound calls, inbound calls, list-pass performance, lead source, DID hits, service level, agent performance, time & pauses, fronter-closer — 18 reports across outbound, inbound, performance, and compliance.
A headline KPI strip, always on
Calls dialed, answered + answer rate, inbound, average handle time, active-now, and today's QA pass rate — pinned at the top and refreshed live, so you read the shift at a glance.
Date ranges that don't fight you
Today, Yesterday, This week, Last week, This month, Last 30 days, or a custom range. Every report and chart re-cuts instantly to the window you pick.
Cut it any way
Group by agent, campaign, list, disposition, in-group, trunk, or pause code — and compare a period to the equal window before it with one toggle.
Drill from a chip
Coloured drill chips on every row jump straight into Recording Search with the filters pre-filled — from a number on a report to the actual calls behind it in one click.
Export the way you're asked
PNG of any chart, a print-friendly PDF one-pager, a background CSV emailed to your inbox, or a report scheduled to land every Monday at 8am. Exports honour your current filters.
Reconciles with the dialer
Counts are flag-driven from vicidial_log / vicidial_closer_log — the same source VICIdial's own reports use — so your numbers tie out instead of drifting.
No spreadsheet wrangling
Human column names, tabular numbers, sortable headers, pagination. The report is the deliverable — not a raw dump you have to clean up first.
FAQ
Questions worth answering
Ship VICIdial Reporting on a real VICIdial server.
Start the 7-day trial — every vicidial report — outbound, inbound, agent, qa, and compliance — with date-range presets, group-by cuts, and png / pdf / email / csv export the moment your dialer boots.