VICIfast
Feature · Floor Monitoring

Floor Monitoring.

Live agent floor view. Status, paused, on-call, idle — refresh-free, second-by-second. The same data VICIdial's real-time reports surface, in a layout that fits a single monitor.
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VICIfast Floor — live agent grid, KPIs, and supervisor monitor / whisper / barge

Sample data on a loop. The full live Floor runs on tablet and desktop.

Everything on the Floor

Every Floor feature, at a glance.

The Floor is the screen your supervisors live in all shift. Here is the whole surface — scanning, alerting, live coaching, and the numbers — in brief.

Live agent wallboard

Every agent on one screen, second by second. No refresh, no page reload, no spreadsheet.

State + duration on every cell

READY, INCALL, WRAP, PAUSE, DIAL — each with the clock that turns a status into a decision.

Threshold alerting

A cell escalates to red the moment an agent runs long. A red dot means “go look” — no scanning 200 rows.

Live KPI strip

Live, outbound, and inbound numbers up top — the same figures your reports reconcile to.

Drop-rate guardrail

Outbound drop rate turns red past the 3% FCC safe-harbor line, before it becomes a problem.

Inbound queue + service level

In-queue depth, longest wait, service level, abandons and answered — live for every in-group.

Per-campaign pacing

Dial level and agents logged / paused / on-call, broken out per campaign. Change pace without leaving the floor.

Silent monitor

Listen to any live call. Neither the agent nor the customer hears you join.

Whisper coaching

Coach the agent mid-call — only they hear you, the customer never does.

Barge in

Join the call three-way to save the deal, straight from the agent panel.

Force pause / log out

Pull an agent off the dialer or end a stuck session in one click — web or mobile agents alike.

Click-an-agent drill-down

Open any agent for today’s stats, disposition breakdown, and their last calls with recordings.

Wallboard mode

Throw it on a wall TV in fullscreen. It pauses polling itself when nobody is watching.

Realtime over WebSocket

Sub-two-second updates, with an automatic fall back to polling if the link drops.

Search + filter

Jump to an agent, campaign, or in-group instantly — built for the 200-seat floor, not a demo of five.

No agent-side install

Reads VICIdial’s own real-time tables. Your agents do nothing different; nothing to deploy to a desktop.

40smedian deploy time
99.94%fleet uptime · last 30d
6regions live
Auditedevery state change

What you get

The full floor monitoring surface, end-to-end.

Every card below is a shipped capability. Hover for emphasis; click any matching feature for the deep page.

Real-time, no refresh

WebSocket stream from VICIdial's real-time tables. State changes hit the screen in under a second.

Per-agent state + duration

See who is on a call and how long they have been on it. Who is paused and how long the pause has lasted. Who is idle. The "duration" makes it actionable — a 20-minute pause is a different conversation than a 2-minute one.

Campaign + ingroup filters

Filter to a specific campaign or in-group when you have multiple teams running. Saves the supervisor scanning a 40-row table for the 6 agents that matter to them.

Mobile-friendly

The view is responsive — supervisors on the floor can pull it up on a tablet without losing data density.

Dense grid for 200-agent floors

8–10 columns of agent cards at 1080p, with state colour + duration. Built for the operations-density use case, not the consumer-app five-cards-per-page airy spread.

Drill into an agent in one click

Click an agent to open a side panel: recent calls, recent dispositions, paused-state history, audio quality stats. Same data the legacy admin surfaces under three nested tabs — here it is one click away.

Push notifications on threshold breach

Pager-style notification when an agent crosses a configured threshold (e.g. paused > 15 min). Supervisor sees the alert on their phone; no eyes-on-the-screen requirement.

Live shift summary

Floating header carries the now-state: total agents online, on-call, paused, idle, plus a calls-per-hour reading rolled across the floor. Lets the supervisor read shift performance without changing screens.

FAQ

Questions worth answering

See your floor without refreshing the page.

Start the trial. The floor view loads with your first agent login — per-agent state + duration, campaign filters, mobile-friendly, push notifications on threshold breach.

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